Frequently Asked Questions
Frequently Asked Questions
Pre-signup FAQ's
Post-signup FAQ's
Should I get
a Restricted account or an Unrestricted account?
That depends on the content of your site. If you have adult
content, hacking content, or warez files you must have an
unrestricted account. If you don't have this type of content a
restricted account should do just fine. Both account types have
the same features, the only difference between the two is what
content they have.
How does the access speed
of your servers compare to the rest of the Internet?
Our speed of access consistently ranks above average as rated by Net
Mechanic.
What domain names do
you support?
We support all domains, including foreign domains.
Do you register domain
names or will we have to do that ourselves?
We will take care of this for you, at no charge other than
Internic's current fee.
What technical support
do you offer?
You can generally expect responses in less than six hours. Keep
in mind that their role is to assist with technical issues
involved with the services and tools we provide. They will be
happy to make additions or changes to your service or to answer
any questions that remain after you peruse the online support
documentation.
Can we add services as we
grow and need them?
You may grow at whatever pace you like. All options can be added
or removed at any time.
How long after payment
is received until our site is available?
You will be emailed your account information within 24 hours of
our receiving your payment. You will receive the IP address with
which you can access the site until your domain has been
activated by InterNic (which usually takes 2-6 days). If you have
requested a third level domain name (yourname.aseinternet.com)
your site will be ready for full development when you receive
your account info. You don't have to wait any extra time before
your site is active.
What is the price for 2
or more domain names? Do they need separate accounts?
Domain parks cost $25 to setup and $5 per month. A second account
is not needed, there are no monthly fees other than the $5 for
DNS maintenance. You will, of course, have to pay InterNic for
the second domain registration. Other restrictions apply to
domain parks, see our policies for more details.
How do you tell who
referrals came from?
There are two ways you can assure collection of your referral
fees:
How much of the space is
for FTP and how much is for web space?
The storage space allocation is dynamic, whatever you're using
for ftp is added to whatever you're using for web space. You do
not need to partition the space.
Do you have toll-free
dialup access?
We are not an Internet access provider (ISP), we only host web
sites - that is why our cost is so low. You must gain access to
the Internet elsewhere (local or national dial-up provider).
Assuming you have/get a local provider, you simply use ftp to
transfer files to your site, or telnet to connect for shell
access (and of course a browser to access your pages). There are
no costs for such access (it doesn't really matter where the site
is geographically).
What is your
Internet connection?
We have a fully redundant connections on Sprint and Qwest
What is your server
composition?
Our severs are at least 450mHz with 256 MB of memory and run BSD
and Apache web server software.
Where are your servers
located?
Not that the location matters, the servers are located in New
Jersey.
How many secure server
pages do I get?
There is no limit to the number of secure server pages you can
have.
Can you explain the
"Front Page vs. cgi-bin" interface option?
If you select Microsoft FrontPage as the interface to your site
you cannot use any cfi scripts other than the ones FrontPage
provides via "bots". You also will be limited to Front
Page for uploading, ftp will not be safe to use. This situation
is caused by the way FrontPage has to open the files, and the way
it executes them. You risk damaging the permissions and crippling
FrontPage if you use ftp with the FrontPage extensions installed.
If you want to use FrontPage AND cgi-bin, select a
"cgi-bin" interface, use FrontPage to create the pages,
and upload them with ftp instead of using the FrontPage
"publish" facility. The only drawback to this strategy
is that you can't use any of the FrontPage "bot"
functions. For that functionality you must select FrontPage as
your interface.
Do you allow the running
of daemons or background programs?
We may allow programs to run continually or intermittently in the
background via "cron" jobs. These are considered on a
one-to-one basis and an extra charge will be incurred based on
system resources used and operational maintenance needed.
Do you offer
protection against hotlinkers?
Hotlinkers are sites that link directly to your photos, graphics,
videos, etc., in order to steal your bandwidth. These thieves are
in for a surprise when you make use of our
"RewriteCond" feature - instead of stealing your
precious bandwidth, they will be turned into revenue generators!
RewriteCond is a feature of "htaccess" that allows you
to control access to your valuable web resources - you get to
restrict access to your files to whatever URLs you wish.
If someone has a graphic call from a URL that's not one of your listed URLs, one of two things happen. If the call is embedded in a page (i.e., with a head and body and all) they get a broken graphic - not found. If it's just a call for the graphic like http://www.domain/graphic/mike.jpg - which is usually the case - then they get a substituted file of your choice. Usually you give them a page with some banners for them to click on. Not only does this reduce your bandwidth by stopping hotlinkers, but you actually generate revenue from it instead!
Here's all you have to do to make use of this feature: put a file named ".htaccess" in any directory on your site. Any attempt to access any file in that directory will invoke the rules contained in the file. If the referring URL is not listed in the file, the"RewriteRule" page will be sent instead.
A sample .htaccess file:
AuthUserFile /dev/null
AuthGroupFile /dev/null
RewriteEngine On
RewriteCond %{HTTP_REFERER} !=http://one.com/main.htm
RewriteCond %{HTTP_REFERER} !=http://two.com/main.htm
RewriteRule /* http://one.com/hotlink.htm [R,L]
This limits access to the files within to the two "RewriteCond" URLs specified. If any other URLs try to access any file in the directory, http://one.com/hotlink.htm is delivered instead.
How much bandwidth
would do we get before your "10% clause" might take
effect?
Our connection provides excessive bandwidth - bandwidth has not
been an issue yet. Our clause restricting
you to 10% of a server's resources is usually only triggered by
excessive CPU usage caused by the need for several hundred server
processes for a single site. It's the number of simultaneous
connections and cgi scripts that can drain CPU resources, not the
bandwidth. We have many sites using 1GB/day. By the time you get
to 2 or 3 GB/day an "average" site tends to start
having this problem. Again, though, it's different for every site
and not dependant on bandwidth. For instance, sites serving video
chew up massive amounts of bandwidth but a relatively small
number of simultaneous connections given the high traffic. Their
traffic will climb far higher before this issue arises.
What are all the files and directories in my home directory?
| htdocs | Your web directory. Place all html web files here. |
| logs | Your access log directory. More Info |
What are all the files and directories in my www directory?
| index.html | Main page for website. Replace with your own. |
| cgi-bin | Directory for your cgi scripts. |
How do I run my own CGI
programs?
Put your CGI programs in the cgi-bin directory. Make sure you
upload them in ASCII mode.
Change permissions to 755 for the script (chmod 755 script-name)
Access them via http://yourname.com/cgi/script-name
NOTE: You must access your scripts with the correct URL. If you try to use /cgi-bin/script-name it will not work and you will get a file not found error message.
NOTE: You cannot use any cgi scripts with Frontpage extensions installed.
How do I use cgiemail
and page counters?
cgiemail: This is a program that will email you the forms filled
out from the web.
Here's an example:
Create a text file called "test" in the main web
directory.
This is the content of the file:
To: user@domain.com
Subject: cgi-email example
This is a test message.
name: [name]
phone: [phone]
That is the file that will be sent to
user@domain.com.Now, cgiemail will automatically replace [name],
[phone], anything in the brackets with the corresponding user
supplied info from the web form. Also, you MUST have the To: and
the Subject: line followed by the blank line. Those three lines
MUST be on the FIRST THREE lines. You cannot change the From:
address.
Here is a part of the web form page called "test.html":
<form method="post"
action="/cgi-bin/cgiemail/test">
<input type=text name="name">Your name?
<input type=text name="phone">your number?
etc...
If you want to have your own customized "success" page, place the following line in your form page:
<input type="hidden" name="success" value="http://yourdomain/any-page.html">
It will then redirect to any-page.html.
Page Counter: A text counter that you can use by placing the following line in your page:
<!--#exec cgi="/cgi/counters/txtcount.cgi"-->
You page must have a .shtml extension for this to work. If you want a graphical counter that doesn't use SSI, use this:
<img src="/cgi/counters/imgcount.cgi">
The graphical counter is much less reliable than the text version.
NOTE: The graphical counter is undergoing modifications to make it a little easier for us to maintain. You may receive error messages if you try to use it.
How do I use the anonymous
ftp site?
Your anonymous ftp site is completely different from your web
site. When people ftp to your domain anonymously, they will see
the following directories:
bin/
etc/
incoming/
pub/
"pub" is where you should put
all your anonymously accessible files.
"incoming" is for the anonymous users to upload files.
You may ignore the other directories.
For security the following applies:
How do I create email
aliases, and how do I redirect them?
Assume your domain is "yourname.com". You need to edit
the .redirect file in your home directory. Here is a sample
.redirect file for yourname.com:
default:yourname
webmaster:yourname
info:user1
That will automatically redirect all webmaster@yourname.com emails to yourname and info@yourname.com to user1. All others will go to yourname. Note that webmaster line isn't necessary, but it's better to specifically redirect it to yourname.
Note:
If you have any questions about how to set this up properly, just ask.
Additional POP email accounts are available for a nominal one time charge.
How do I use the
infobots?
Just create a text file and put it in the infobots directory.
Let's say that the name of the text file is "info".
Now, when you send mail to info@yourname.com (or
info@yourname.aseinternet.com), you will get the text file mailed
back to you. That's it. Try it out. There is no limit to the
number of these infobots. Note that the name of the file is
simply "info", and not "info.txt".
Where are my access logs?
Your access logs are stored in /home/username/logs. You can use
your favorite log analyzer to generate your own stats. There are
2 files in this directory, today and previous.
The today file contains your current access for today. The
previous file contains the accesses for the previous days. For
example, if today is Wednesday, your today file will have your
accesses for Wednesday, and the previous file will have your
access for Sunday through Tuesday. Everyday at midnight your
today file gets appended to the previous file and is reset to be
empty, so it can handle the new days accesses. Every sunday at
midnight your previous file is archived and stored offline to
make room for the next weeks' accesses.
How do I create a
majordomo mailing list?
Email support@aseinternet.com and tell us the name of the mailing list and the
password for it. You will then get a detailed instructions on how
to use it. There may be extra charges if your mailing list is
very large(>1000 subscribers).
How do I use
RealAudio/RealVideo ?
RealAudio is a real time audio transmission/player system. A
digital audio stream is transmitted from the server over the
internet to the destination and played immediately, rather than
being stored to disk first and then played.
RealVideo is a real time video and audio transmission/player system. A digital video and audio stream is transmitted from the server over the internet to the destination and played immediately, rather than being stored to disk first and then played.
Each media clip requires two files: a metafile with extension .ram, and the digital media clip itself, with extension .ra for RealAudio files, or a .rm extension for a RealVideo file. The .ram file holds one or more lines of ASCII text, each of which references the .ra or .rm file to be played when the .ram file is accessed by the browser.
The text in the actual .ram files has the form:
pnm://yourname.com/yourname/name-of-clip.ra
Note: Substitute .rm for .ra if it is a RealVideo file.
Place your .rm and .ra files in the realmedia subdirectory under your web directory, and place the .ram files in your web directory
.ram files must be uploaded in ASCII mode while .ra and .rm files must be uploaded in BINARY mode.
You may then access these files at http://www.yourname.com/file.ram
How do I change my
login password?
Telnet to your domain. After you've logged on, type
"passwd" to change
your password. You can exit the telnet session by typing
"exit".
How do I check the web
usage stats for my domain?
Stats are updated once a week. You may check your stats by going
to http://yourname.com/stats/ with your favorite browser.
What are the proper
settings for my email program?
Assume your domain is yourname.com
Smtp = yourname.com
pop = yourname@yourname.com
from = anyname@yourname.com
password = the same used for FTP
What is the correct path
to perl(and other programs)?
perl: /usr/bin/perl
sendmail: /usr/sbin/sendmail
date: /bin/date
java: /usr/bin/java
python: /usr/bin/python
Domain paths
Assume your domain is yourname.com
How do I password
protect my pages?
You can easily password protect your pages by following a few
simple steps:
All done. If you have any questions, contact support@aseinternet.com
How do I create my own
"404 Not found" error page?
Simply create/modify the missing.shtml file in your main web
directory.
Common Problems:
Perl scripts
"I am being told file not found" or "I am being told no such file or directory"
Upload your Perl script in ASCII mode, not binary mode.
"I get errors such as
Literal @variable now requires
backslash at ./test.pl line 2, within string
Execution of ./test.pl aborted due to compilation errors."
Place a "\" before such offending @ characters. This is an incompatibility between Perl 5 and Perl 4.
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